399d FAQ — answers to all your questions

No, each person may only hold one account at 399d. Creating multiple accounts using the same mobile number, email, device, or payment method may result in all accounts being suspended. Contact support if you have any issues.

KYC verification protects your account and helps prevent fraud. To process withdrawals, you will need to submit a photo of your national ID or passport. Once verified, you won't need to repeat the process — and future transactions will be processed faster.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email address — a reset code will be sent to you. Use the code to set a new password. The entire process usually takes under 2 minutes.

399d currently supports the following payment methods:

• Mobile Banking: Mobile Banking, Nagad, Rocket, Upay
• Bank Transfer: Directly to Your Bank Account
• Crypto: USDT (TRC20/ERC20)

All payment methods are fast and secure.

The minimum deposit is generally BDT 200 and minimum withdrawal BDT 500. This may vary depending on the payment method and current offers. Check the cashier page or contact support for the latest information.

Mobile banking withdrawals are typically 15 minutes to 2 hours processed. Bank transfers may take 1–3 business days. KYC verification must be completed before your first withdrawal, or delays may occur.

First, wait 30 minutes — network delays can sometimes cause a lag. If the deposit still hasn't appeared, contact 399d live chat support with a screenshot of the payment and the transaction ID. The team will resolve it promptly.

When you register for the first time and make your first deposit at 399d, the welcome bonus is automatically credited to your wallet. Visit the promotions page for bonus amounts and terms. If a promo code is required for a specific offer, it will be listed on that offer's page.

Every bonus comes with a wagering requirement. For example, a BDT 1000 bonus with a 10x requirement means you must wager BDT 10,000 before withdrawing. The full terms are listed alongside each offer — make sure to read them carefully.

Log in to 399d every day to earn a daily check-in bonus. The longer your login streak, the higher the bonus. Missing a day resets your streak back to zero. Bonuses are credited directly to your game wallet.

399d offers thousands of games:

• Slot Games: Classic, video, and jackpot slots
• Live Casino: Baccarat, Roulette, Blackjack, Live Dealer
• Sports Betting: cricket, football, tennis, and more
• Fishing Games: Arcade-style fishing games
• E-Sports: Bet on popular gaming tournaments

The 399d app is available on both Android and iOS. Android users can download and install the APK file directly. iOS users can add it to their home screen via Safari. Full functionality is also accessible through any modern browser.

If you get disconnected, the game server automatically completes the round and saves the result. Once you reconnect, you can view the outcome in your game history. If you experience connection issues during a live game, contact support immediately.

Yes, 399d uses SSL encryption to keep all data secure. Personal information is never shared with third parties. Visit our Privacy Policy page to learn more.

After logging in, go to Account Settings. Under the "Security" tab, you'll find the Two-Factor Authentication (2FA) option. Choose between Google Authenticator or SMS OTP and activate your preferred method. Once enabled, an additional code will be required every time you log in.

Change your password immediately and report the details to 399d live chat support. Close any unrecognized device sessions from the active sessions page. You can also request a temporary account lock if needed.

The fastest way to reach 399d is via the platform's live chat — responses typically arrive within 2 minutes. You can also contact us by email: [email protected]. Support is available in English across both channels.

Yes, 399d live chat support is active 7 days a week, 24 hours a day — including public holidays without interruption. For urgent matters, live chat is your fastest option.

Most common issues are resolved instantly via live chat. More complex matters — such as deposit delays or account verification — are typically handled within 24 hours. Email complaints may take 1–2 business days to receive a response.