When gaming stops being fun and starts becoming a problem, seeking help is the right call. 399d has always believed that responsible gaming is the only truly enjoyable kind. We are with you every step of the way.
The responsible gaming tools available at 399d are designed to keep you in control at all times.
Set your own daily, weekly, or monthly deposit limits. Limits apply immediately once set, and any request to increase them requires a 24-hour waiting period.
Set a session time limit before you start playing. Once the time is up, your account will automatically pause. This is one of the most effective ways to build healthy gaming habits.
Need a break? Step away for anywhere from 24 hours to 6 weeks. During this period, no bets or deposits will be possible.
If you feel your gaming is getting out of control, use the self-exclusion option. Your account can be fully deactivated for anywhere from 3 months to 5 years.
Age verification is mandatory during registration at 399d. A strict KYC process is in place to ensure no one under 18 can access the platform.
Whether you are struggling yourself or want to help someone else, our specialist support team is always ready. Chat with us live in Bengali right now.
If you are struggling with a gaming problem, contact our support team directly.
Responsible gaming is about more than just betting less. It means treating gaming as a form of entertainment, staying aware of your financial limits, and looking after your mental and physical health while you play. At 399d, we believe every member deserves a gaming experience that is both enjoyable and safe.
Gaming is a form of entertainment. Problems arise when it starts to be seen as a source of income or a way out of financial difficulty. 399d's responsible gaming policy has been developed with exactly these concerns in mind.
We want you to finish every gaming session with a smile. That is why our platform includes protective tools that keep you in control at all times. These tools are entirely up to you to use and can be adjusted anytime from your Account Settings.
Please note: Gaming is entertainment, not a guaranteed source of income. Only ever bet what you can afford to lose without affecting your daily life.
399d's responsible gaming policy is built to international standards. We regularly review and update our protective measures in line with the latest research — because our members' wellbeing matters more to us than profit.
Problematic gaming does not always appear suddenly. Habits can shift gradually, often without you noticing. Be alert if you start seeing the warning signs below.
Betting Beyond Budget Spending beyond your set budget and failing to cut back despite promising yourself you would.
Chasing Losses Chasing losses by placing bigger bets after each loss to try to win back what you lost.
Neglecting Relationships & Responsibilities Spending excessive time gaming at the expense of family, friends, or work responsibilities.
Restlessness When Not Playing Feeling irritable, restless, or agitated when unable to play.
Hiding Gaming Activity Hiding your gaming habits from family or friends, or lying about them.
Borrowing to Fund Gaming Borrowing money, drawing on savings, or using funds set aside for essential expenses in order to gamble.
If any of the signs above apply to you, do not ignore them. Reaching out for help is the courageous choice.
Once logged into 399d, go to Account Settings and find the "Responsible Gaming" section to access all available protection tools. They are completely free to use and take effect immediately.
Set a maximum deposit amount on a daily, weekly, or monthly basis.
Set your own daily time limit for playing.
Take a short break — from 1 day up to 6 weeks.
For a longer break, close your account for anywhere from 3 months to 5 years.
If your losses reach a set amount, your session will automatically end.
You will receive periodic reminders of your gaming history and spending.
* This is a demo image. Your actual stats are available in your account dashboard.
Take a moment to reflect on the questions below. If you find yourself answering "yes" to most of them, start using the responsible gaming tools or get in touch with our support team.
If you answered yes to 2 or more questions, please speak with our support team. This is not a sign of weakness — it shows self-awareness.
Anyone under 18 is strictly prohibited from participating at 399d. Age verification is required at registration, and proof of age must be submitted as part of the KYC process. Any account found to have been opened with false information will be suspended immediately upon detection.
Our advice to parents: install parental control software on your child's devices. Keep your account login credentials out of your child's reach, and ensure your bank card and mobile banking details are stored securely.
If you suspect someone you know is using 399d while underage, please report it immediately to [email protected].
If you find yourself in trouble with gaming, do not panic. Follow the steps below — there is always a way forward.
The first and most important step is acknowledging the problem. It is not a sign of weakness — it takes real courage.
Go to Account Settings to activate deposit limits, session time limits, or self-exclusion. Changes take effect immediately.
Chat with our expert team via live chat or email. All conversations are completely confidential.
Reaching out to family or friends is far more effective than facing a problem alone.
Consider consulting a mental health professional if needed. Gaming addiction is a recognized condition and is treatable.
Answers to the most frequently asked questions about responsible gaming.
Every member's wellbeing is our priority at 399d. Join a safe gaming environment and build responsible gaming habits using our protection tools.