399d Terms and Conditions — A complete guide to using the platform

1 General Terms & Eligibility

By accessing 399d or using any of our services, you confirm that you have read, understood, and agreed to all Terms and Conditions set out below. These Terms and Conditions form a legally binding agreement between 399d and its members.

399d is an internationally licensed online gaming platform. We operate with full transparency and are committed to treating every member with respect. These Terms and Conditions have been crafted with Bangladesh members in mind.

399d's Terms and Conditions are published in both English and Bangla. In the event of any conflict, the English version shall prevail. However, we keep the Bangla version up to date for the convenience of our Bangladeshi members.

2 Account Registration & Eligibility

To open an account with 399d, you must meet the eligibility requirements listed below. These requirements exist to protect all members and ensure the platform operates fairly.

• You must be at least 18 years of age at the time of registration.
• Each individual may operate only one account.
• All information provided during registration must be truthful, accurate, and up to date.
• KYC verification must be completed after your account is created.
• Residents of countries or regions where online gaming is prohibited by law are not eligible to open an account.
• Members are solely responsible for keeping their login credentials strictly confidential after registration.

KYC verification requires a government-issued ID such as a national ID card, passport, or driving licence. A utility bill or bank statement may also be requested for address verification. All submitted documents are stored securely in accordance with 399d's policies.

3 Bonus & Promotion Terms

399d regularly offers a variety of bonuses and promotions. Each offer comes with its own terms, which should be read carefully before claiming. Full details of 399d's bonus and promotion rules are outlined below.

• Every bonus has a specific Wagering Requirement (WR) that must be fulfilled before a withdrawal can be made.
• The welcome bonus is available to new members only and can be claimed once.
• Certain games may have restrictions on bets placed using bonus funds.
• If you cancel an active bonus, the associated bonus balance will be removed.
• To qualify for the referral bonus, the referred friend must make a deposit of the specified minimum amount.
• 399d reserves the right to modify or cancel any bonus offer without prior notice.

Winnings from free spin bonuses cannot be withdrawn directly — wagering requirements must be met first. Cashback bonuses are generally granted without wagering requirements, though their own separate terms still apply.

4 Deposit & Withdrawal Policy

All financial transactions on 399d are fully secure and encrypted. Deposits and withdrawals can be made easily via Mobile Banking, Nagad, and Rocket. Certain important rules must be followed.

• All deposits and withdrawals must be made from a mobile banking account registered in your own name.
• Making or receiving payments through a third party is strictly prohibited.
• The minimum deposit amount is BDT 500 and the minimum withdrawal amount is BDT 1,000.
• KYC verification must be completed before making a withdrawal.
• Bonus funds are subject to wagering requirements before withdrawal.
• 399d may request additional verification for any transactions deemed suspicious.

Withdrawals are typically processed within 3 to 5 minutes. However, if KYC verification is incomplete or additional information is required, processing may take longer. For urgent withdrawals, please contact our support team.

5 Gaming Rules & Fair Play

Every game on 399d runs on RNG (Random Number Generator) technology, ensuring all outcomes are completely random and unbiased. Our games are regularly audited by independent third parties.

The RTP (Return to Player) for every game is disclosed. Members can review RTP information before starting a game. Live Casino games run in real time, and all dealer activity is recorded.

• If your internet connection drops during a game, the result will be saved on our servers.
• If a game is cancelled due to a technical error, all wagers will be fully refunded.
• Bets placed on Sports Betting cannot be cancelled once a match has started.
• Odds in live betting may change at any time.

6 Prohibited Activities

The following activities are strictly prohibited under 399d's Terms and Conditions. Any violation will result in account closure and forfeiture of all balances.

• Using the platform for money laundering or any form of illegal financial activity.
• Using bots, scripts, or automation software to play games.
• Creating multiple accounts to claim bonus offers.
• Attempting to manipulate games in collusion with other members.
• Attempting to hack the platform's software or exploit any bugs.
• Attempting to steal another member's account credentials or gain unauthorised access to their account.
• Initiating chargeback fraud or filing false payment disputes.

7 Responsible Gaming Policy

399d believes gaming should be a source of enjoyment. We want all our members to play in a healthy, controlled way — which is why we offer the responsible gaming tools below.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Decide in advance how much you are willing to lose within a given period.
• Session Time Limit: Set a limit on how long you play in a single session.
• Cooling-Off: Take a break ranging from 1 day up to 6 weeks.
• Self-Exclusion: Deactivate your account for 6 months or longer.

399d is strictly prohibited for anyone under the age of 18. We verify age at registration, and additional proof may be requested in cases of doubt. For more information, visit our Responsible Gaming Page View.

8 Privacy & Data Protection

399d takes your personal information seriously. Under our privacy policy, your data is never sold to third parties. We only collect information necessary to provide our services and meet legal obligations.

• Your personal information is protected with 256-bit SSL encryption.
• Payment details are never stored directly on our servers.
• You can opt out of marketing communications at any time.
• You have the right to request deletion of your personal data.

For more details, visit our Privacy Policy Read the page for full details on how data is collected, used, and protected.

9 Account Closure & Termination

Any member may request account closure at any time. Available balances should be withdrawn before the account is closed. Similarly, 399d reserves the right to suspend any account for the reasons outlined below.

• Violation of any clause of these Terms and Conditions.
• Registering with false or incomplete information.
• Fraudulent or suspicious activity.
• To comply with legal or regulatory authority requirements.
• Accounts inactive for an extended period (more than 12 months).

10 Changes to Terms & Contact

399d reserves the right to update these Terms and Conditions at any time. Members will be notified of changes via email or platform notification in advance. Continued use of the platform after any update constitutes acceptance of the revised terms.

If you have any questions or feedback about these Terms and Conditions, please contact our support team. We are available in Bangla 24 hours a day, 7 days a week.